**BE AWARE OF IMPERSONATION SCAMS** Callers may pose as your bank or other trusted financial institution, advising you that your account has been scammed and to transfer funds to an external account not owned by you. We will never request you to transfer funds following a suspected fraud. If you do receive a call of this nature, hang up immediately and verify it by contacting us using the phone number on our public website.

Disclosure documents

At Community First Credit Union Limited you have access to a wide range of services. To ensure that as a Member you are fully informed, on this page you can view and download our Financial Services Guide (FSG) and Terms and Conditions for our products, as well as Fee and Interest Rate Schedules. You should read and consider these documents when deciding to use any product.

Conditions of Use

Terms and conditions

View our current terms and conditions document.

Summary of Accounts, Access Facilities and Transaction Limits

View a summary of account features, limits and more.

Products no longer offered Summary of Accounts, Access Facilities and Transaction Limits

View the summary of account features, limits and more for products no longer offered.

Other guides and policies

Open Banking

View information about Open Banking including our Consumer Data Right (CDR) Policy – Data Holder here.

Financial Services Guide

View the current Financial Services Guide.

Customer Owned Banking Code of Practice

View the Code and our promises to you.

Dispute resolution

View our Dispute Resolution Policy for complaints and disputes.

Direct Debit Service Agreement

View our current Direct Debit service agreement.

Digital Wallet Conditions of use

View the conditions of use for digital wallet users.

Interest Rates

Our loan interest rate schedule includes all interest rates and comparison rates for our loans.

Fees and charges

Refer to our fees and charges schedule for more information about fees and charges that may be applicable to your accounts with us.

PayID and OSKO

View the process for disclosure for PayID and OSKO.

Customer Terms for creating and using PayID Guide for making OSKO payments

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your “personal circumstances”). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

Download our mobile app

Convenient 24/7 access to check your account balance and recent transactions, pay bills, transfer money and more.

Call us today on

1300 13 22 77

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Community First Credit Union Limited ABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204 | BSB 512-170